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CCC is one of the best vendors I have ever had. They give the client the feeling that no matter how large or small, we are entitled to excellent customer service. They provide training materials that we incorporate into our manager training, as well as offer the service to train as well. Bottom-line, I highly recommend CCC. I was extremely dissatisfied with my previous unemployment vendor, I have not regretted my move to CCC for a minute.
Since they [CCC] took over, we have seen our win rate rise by 20-30%. They have taken a personal approach to our business and the unique situations we are in. Overall, CCC has gone far beyond expectations in regards to handling unemployment claims.
CCC’s service from start to finish has been exemplary and on a professional, knowledgeable, yet friendly level that far exceeds any other vendor we have come to deal with each day. CCC is in a class of their own for unemployment vendors.
Working with CCC has improved our unemployment process and positively affected our bottom line. Their highly knowledgeable staff provides prompt feedback and direction – CCC is a reliable partner, whose opinion we value. Their personalized reports are very helpful in understanding savings and improvement areas and our constant contact with our team keeps us on track to meet our performance goals. We highly recommend CCC.
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