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Pamela Kiel – Director, Communication

Pamela Kiel began her career in workforce solutions in 1993 when she was hired at the Gibbens Company to work as a Claims Analyst, processing unemployment claims. Learning quickly, Pamela was promoted to the hearings department as a Hearing Representative after only 9 months.

Pamela spent 5 years in the Hearings Department and became a resource not only for the Gibbens Company, but consulting with Washington State’s Office of Administrative Hearings helping teach Continuing Education Classes (CLE) for attorney’s, holding mock unemployment hearings and serving on several panels to advocate for the employer’s perspective on various unemployment issues.

In 1999 when the Gates McDonald Company (GMD) purchased the Gibbens Company, Pamela was promoted to Account Executive. Pamela began managing both small and large clients, including non-profit and for profit employers. Her customer service skills and knowledge of unemployment compensation made her invaluable to clients.

Pamela continued as an Account Executive when the TALX Corporation (subsequently Equifax) purchased GMD in 2003. She became a Senior Account Manager handling only large accounts in the Western region. Missing the experience of dealing with both small and large employers Pamela moved to Corporate Cost Control in 2006.

At CCC Pamela’s experience and love of education have resulted in her promotion to several different leadership positions, most recently as Director of Communications. In this position, Pamela continues to ensure that all employees and clients are informed of all news related to not only unemployment but all of the CCC’s workforce solutions. Pamela and her team provide ongoing service and training through our an ever evolving website, the development of CCC UI University, as well as bulletins and white papers.


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(800) 207-6926

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