Vikki Chaffin
Vikki Chaffin began her career in the unemployment consulting business in 1999 with the Frank Gates Company. She began in the Claims Department as a Claims Examiner. In this role Vikki gained experience with the unemployment process in each state. After 5 years in the Claims Department, Vikki’s experience and excellent customer service resulted in a promotion into the Hearing Department as a Hearing Coordinator.
“Customer Service is my number one priority. I enjoy getting to know my contacts and speaking with them directly. I think the personal level is important when dealing with clients and helps build a strong working relationship.”
-Vikki Chaffin
As a Hearing Coordinator, Vikki became responsible for notifying and preparing clients when a hearing is scheduled. Her duties also included scheduling a Hearing Representative when the client requested assistance during the unemployment hearing. Vikki’s attention to detail and superior communication skills ensured that all the appropriate people and documentation were present for the hearing which resulted in a successful outcome for the employer.
Vikki continued in this role as Frank Gates was eventually acquired by Jon-Jay Associates, owned by Jay and Tim Rooney. Eventually Jon-Jay Associates was sold to the TALX Corporation (subsequently Equifax). During Vikki’s tenure in the Hearing Department she also became involved in training new coordinators on the duties of the position. Vikki ensured that the new coordinators were trained with the same skill level and dedication that she herself encompasses.
In 2014, Jay and Tim, the principals of Corporate Cost Control, brought Vikki over to work with the Hearing Team. Knowing the extensive knowledge of the unemployment system along with her passion for client satisfaction, it was essential to have Vikki make the move to CCC.
