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Katie Gray

Katie Gray began her career in Workforce Solutions in 1999 with Unemployment Services Corporation (USC), as a receptionist. She gained knowledge and experience by truly starting at the bottom and working her way up to Assistant Claims Manager in 2001. In this position, Katie managed the Claims Department’s mail along with client requests, This position allowed Katie to gain an intimate knowledge of government paperwork and state unemployment regulations, through the entering  of each document into the USC’s internal claims system. 

Passionate about learning, Katie moved into the UI Tax department at USC in 2003 for a year. Her experience in the department  provided Katie a clear understanding  UI funding, along with a clear understanding of the need for benefit charge auditing. 

Katie’s time in the Tax Department led her to an  understanding that she enjoyed the “operational” side of unemployment cost management and she was quickly moved back into the Claims Department, as a Claims Manager. Katie was responsible for all aspects of processing an unemployment claim.  It was in this position, Katie learned invaluable customer service skills and mastered the intricacies of the unemployment process. 

Her mastery with claims management, led her to her promotion to Hearings Coordinator in 2010. As a Hearings Coordinator, Katie handled 50% of USC’s clients. This position involved, advising clients in unemployment appeals, preparation for the hearing and often representation during the hearing. Finally, upon receipt of an unfavorable hearing decision, Katie would advise if a an appeal to the Board of Review was warranted and prepare the response, if applicable.   

In 2014, Katie joined the CCC team through the acquisition of USC continuing her role as a Hearings Coordinator. Katie’s ability to connect with clients and knowledge of the UI system lead to her promotion to Account Executive in 2018. As an Account Executive, Katie manages all aspects of client unemployment programs, along with being the point of contact for any other CCC service.  Katie’s goal is simple, she “strives to maintain transparency and clarity, communicating all potential outcomes and avenues to explore so the client feels in control of their own destiny.” 


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