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Esther Kritz

Esther Kritz began her career in unemployment compensation consulting in 1989 with the RE Harrington Company (subsequently Sheakley).  While working at RE Harrington she began as the receptionist.  Her attention to detail and excellent customer service lead to Esther’s promotion to the Claims Department.

In the Claims Department, Esther worked with a variety of clients, processing unemployment claims from all of states, for employers in every industry.  Esther was responsible for communicating with clients to gather the appropriate information and responding to the state unemployment agency to obtain a denial of benefits. She was also responsible for filing appeals when necessary.

After gaining experience with unemployment programs throughout the country, Esther’s next promotion was into the Hearings Department as a Hearing Representative. In this position she was responsible for preparing and representing employers for attendance at unemployment hearings. She worked closely with employers to help them obtain denials of unemployment benefits, while educating them to understand the shortfalls that prevented them from finding success. 

In 2007 Esther was recruited to work for the TALX Corporation (Subsequently Equifax) as an Account Manager.  As an Account Manager, Esther worked with clients of all sizes and industries to create and manage successful unemployment cost management programs. Esther did this by reviewing reports to develop a plan for ensuring successful outcomes throughout the unemployment process. Further she implemented this plan by working with and training both the internal team and client. 

In January of 2016, seeking to work with a company more focused on the client’s experience, Esther came to work at CCC as a Claims Analyst. Esther prides herself on the level of customer service she provides to her clients. With her knowledge of unemployment compensation, Esther’s clients are able to achieve consistent increases in protestability, compliance and win rate. 


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