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A few weeks ago, I was fortunate enough to attend the National Association of State Workforce Agencies (NASWA) national conference in Austin, Texas. This annual conference provides an opportunity for state workforce agencies as well as third-party agents like Experian Employer Services to get together and discuss what is going on in the world of unemployment insurance.

This year, as you might suspect, there was a lot of discussion regarding fraud, data integrity, and state database infrastructures.

In one session entitled “Focus on Integrity,” the speakers talked about processes in place to assist state unemployment agencies with the proper identification of claimants. There are cross-match systems that help across state lines to prevent fraud. For example, a fraudulent John Doe may have made a claim in one state and then tried to do the same in another using the same name and social security number. The two states communicate to help identify such instances and eliminate potential fraud. It was really interesting to hear how they’ve utilized technology to assist with this dilemma.

In another session, we learned how NASWA assists state unemployment agencies across the country with educating their employees on a number of subjects. There are even certificate programs state employees can enroll in to better educate themselves on unemployment and fraud detection.

One session I found particularly interesting was called “The Great Reset: New Business Models for the Public Workforce Development System.” In this discussion, we learned how important yet difficult it has been for state unemployment agencies to assist individuals who are out of work with returning to the workforce quickly. Due to the sheer number of people in this predicament, it really put stress on the state agency staff. However, it was encouraging to hear how various states address this issue.

Overall, the conference was incredibly interesting, and I am encouraged by the progress being made across the country. I look forward to next year’s conference, which I believe will be equally as informative.


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