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An Account Executive, otherwise known as AE, is a dedicated employee who has the primary day-to-day responsibility for an ongoing business relationship with our clients. AE’s are a single point of contact, which help coordinate stakeholders between each organization. AE’s may start with an organization during the sales cycle, be involved with the implementation of the contracted services being, assist in getting updates made to systems, payroll files, contact listings, schedule and review Executive Summaries with client partners, provide needed training to teams, billing inquiries, and contract renewals. We are cultivating the success of our partnership and making sure our clients are more than satisfied with our services.

An AE is always available to speak with you via the telephone, email, and virtual call and should be your first point of contact with questions, recommendations, or concerns. You also have access to a full-service team supporting the AE as follows: Claims Analyst, Hearing Coordinator, Charge Analyst, and Tax Analyst. All unemployment documents can be sent directly to our consolidated email address of ui-docs@experian.com for fast and efficient processing. All system updates, which include adding location numbers, changing claims contacts, removing emails, etc., can be sent directly to clientcontact.updates-ccc@experian.com.

Reporting is available and accessible for all clients directly through our Hamlet Portal. AE’s will provide quarterly reports and annual summaries, which show tax implications from the prior year to the current year. AE’s can also fulfill on-demand reports for clients requesting specific data for certain time frames.

Yes! AE’s can discuss all services that we provide to our clients, including Unemployment Claims Management, Employment, and Income Verifications, Electronic I9s, and Work Opportunity Tax Credits.


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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