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I found myself working in the unemployment industry for a strange reason- I was in my twenties and was super frustrated with my boss!  So I quit! (still, a familiar reason to file for unemployment 28 years later!)   I walked into the Texas Workforce Commission to file a claim, and while I was standing in line, the office manager pulled my paperwork and asked me to come to her desk.  I did… and the next thing I knew, she offered me a job as an intake rep.   Everything was done in person back then, and for 4 years, I would sit with hundreds of people, help them fill out their paperwork so that they could file their claim.  The last two years I worked at the TWC, I had been promoted to an investigator- that’s when things became super interesting!

I realized very quickly that the stories I was getting from both the employer and the employee never seemed to match up.  I also discovered that the employers could have done so much more to help themselves… but just didn’t.  I would ask for documentation… and of course, they didn’t have it.  Easy win for the employee!   Then one day, I realized I was calling “TPA’s.”   Why was I having to call this other Company?  How can they represent this Car dealership?   What knowledge do they have?   And that’s where the next 30 years of my life started to take shape.

One TPA Company that I spoke with frequently was a local company in the Dallas area- Corporate Cost Control.   At the time, I guess you would have to call them a mom and pop shop… but because they were local, they had a lot of clients in the Dallas area.  I talked to them so often that I started to make friends with some of the Account Reps who worked there.

In February 1994, I had lunch with the owner.  He asked me to come on board as an Account Executive.  He said I would manage a specific group of clients by responding to their claims, providing training as necessary, and delivering reports to them.  After 6 years of working for the state agency, I realized I was definitely not that structured of a person.  I was looking for more of a challenge, a little more variety for sure.

I worked for and grew the CCC business over the next 14 years.   Towards the last couple of years, I became a small minority owner of the business.    I was 100% ALL IN and was excited for the clients we continued to bring on board and the opportunities that we had in front of us.  We had hired great staff (some still with CCC today!) and had a lot of fun during those years of building that business.

Well, in 2007, some of my priorities and aspirations had changed.  I had learned so much about Human Resources at  CCC by working with our clients and the needs that they had.  I created handbooks and seminars for clients as well as started answering EEOC charges for them.  I realized I was doing a lot more “HR’ related items than just simply unemployment.

One of my best friends from college was the CEO of a large Home Healthcare group in the  Downtown Dallas area.  They were in the acquisition phase of their business and acquiring home health companies in Texas and Louisiana.  She called me about becoming their VP of Human Resources.  They had allowed the HR operations to be run out of their agencies but had decided it was time to bring it in-house and centralize the HR function.  What an opportunity!  But what a hard decision that was to leave CCC.

I worked at the Home Healthcare company from 2008 – 2017- at which time we got sold to a really large national healthcare group.  My job, of course, was phased out after a couple of months of transition.  I wasn’t sure of my next steps… took up a few hobbies that year (wood artisan) and continued to look for my next journey.   In  January 2018, I found a position with a hospital group that was taking a stab at the home health industry.  A start-up Division- how exciting that was!  I love to build and create… (hence the wood artisan label!)  2018 and 2019 were a lot of blood, sweat, and tears, but in early 2020 the writing was on the wall.  The Company as a whole was going to declare bankruptcy.

In March of 2020, I was contemplating getting out of the healthcare industry altogether.  A lot of changes occurred within that industry, and I had not ended up on the “right side” of things.  Then.    Covid-19 hit.   Everybody I knew that had a job went into triple overdrive.    Including the new and improved, Corporate Cost Control.

About 6 months after I left CCC, the owner decided it was time to sell.  He sold the business to Tim and Jay Rooney.   And what a perfect decision that was.   Tim and Jay have taken CCC from a small mom-and-pop to a respectable and successful national competitor in the TPA world.   Late March of 2020, I got a call asking if I could help out answering claims for CCC since they had been bombarded with unemployment claims volume.     The opportunity was perfect for me- out of healthcare, working from home, and doing something I still had a passion for unemployment cost management.  Oh… and working for a Company that I still had people connections with and a place that I had called home for so many years.  BONUS!

I worked on answering claims for about 5 months when Jay Rooney called me, and we discussed me coming on board FT.   I was elated.  I couldn’t believe that this “Coming Full Circle” was really happening.    I was given a group of clients to manage and oversee.  Something I was super comfortable in doing- just had to learn the new and improved CCC way.  😊

Just as things began to feel somewhat calm and normal, Tim and Jay announced in November 2020 that they were selling the Company.  But this time… it seemed like I would be on the right side of things.  We all would be!   Experian was our new owner, and they did not have an unemployment service line- so we would be the first!  While change and the unknown can be scary at times, I felt a sense of peace from the very beginning of this transition.  The culture of Experian was something I had researched and read about, and I knew that I wanted to be a part of this.  The communications to the CCC side and making US feel like a part of THEM has been very genuine and real.  As I have gone through acquisitions before (on both sides of the coin), I know what it feels like and can look like.  This transition into an Experian employee was completely different.  I am beyond excited to see what the next couple of years hold for all of us!  It absolutely will be an exciting time to see what our Unemployment Division will do!

 


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