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I wanted to take a moment to address the significant increase in unemployment fraud cases in the Commonwealth of Pennsylvania.  Corporate Cost Control (A Part of Experian) has seen a significant increase in fraud claims since Pennsylvania rolled out its new benefits system.  The state is aware of the fraud issue, and they are working on a solution to reduce the number of fraud claims.

Many CCC clients are asking if the Pennsylvania Office of Unemployment Compensation has had a data breach.  The answer is no. The data that is being used to file the current fraudulent unemployment claims was obtained during prior data breaches which were reported in the media.

CCC is working diligently to protect our clients and their employees, but we need your help! When your CCC Claims Analyst contacts your organization about an unemployment claim, please know that CCC does not file claims on behalf of claimants. When CCC reaches out about a claim, the state unemployment agency has contacted CCC either via email or hardcopy about an unemployment claim filed by the claimant.

If your organization receives anything related to unemployment compensation directly from the state unemployment agency, including an unemployment claim,  this is a flaw caused by their new unemployment system.  It has come to CCC’s attention that even though communication was provided requesting that our clients NOT sign up for this system, the new system automatically pulled contacts from the old UCMS system and imported these contacts into their new system.  CCC is working with the Pennsylvania Office of Unemployment Compensation to have the error corrected.  We will continue to provide updates as they become available.

Here are some simple steps that your organization should follow when a fraudulent claim is filed:

  1. If CCC requests information on a claim and the organization believes it to be fraudulent, it is important to verify with the employee for which the claim was received whether or not they filed an unemployment claim. It is crucial not to assume that a claim is fraudulent unless you have confirmed with the employee that they did not file for unemployment benefits.
  2. If the employee did NOT file the claim, respond to your CCC Claims Analyst indicating you have confirmed with the employee this is a FRAUDULENT claim.
  3. Instruct the employee to contact the state unemployment agency to report the claim as fraudulent. It is essential that both CCC and the employee notify the state that the claim is indeed fraudulent.
  4. If your organization receives anything related to unemployment compensation directly from the state unemployment agency, either via mail or email, immediately forward the document to CCC via uidocs-CCC@experian.com. Please include your company name and copy your Account Executive.

I have attached CCC’s Unemployment Fraud Guide for both employers and employees as an additional resource when responding to fraudulent claims.

Now, what should you be telling your employees in PA who fall victim to identity theft?

Before any further action on the employer’s part, an employee will need to notify the state unemployment agency that they are a victim of identity theft and have NOT filed for unemployment benefits. Employees can report fraudulent claims at https://www.uc.pa.gov/Pages/Report-Fraud-Here.aspx

*Please note that your organization is a client of CCC. CCC, through contracted services, has been given the legal ability to respond on behalf of your organization for matters related to Unemployment Insurance and will respond to all fraudulent unemployment claims on behalf of our clients in a timely manner.

CCC cannot respond on behalf of the individuals impacted by fraudulent unemployment claims or provide individual advice.  Employees impacted must provide a response in ADDITION to CCC’s Fraud notification to the state unemployment agency.

Pennsylvania Treasury Department

651 Boas Street

Room 400 L&I Building

Harrisburg, PA 17120

 

PA Department of Labor and Industry

651 Boas Street, Room 500

Harrisburg, PA 17121

 

Pennsylvania Treasury Department

651 Boas Street

Room 400 L&I Building

Harrisburg, PA 17120

 

When addressing fraud either by check, direct deposit, or bank card, the victim of fraud should include a brief statement as to why they’re returning the item and note specifically that they DID NOT file for unemployment benefits. They should include their name, address, phone number, and email address.

Please note, if an employee files a report with PA DOL regarding fraud and is instructed any differently, they should always follow the instructions provided by the state unemployment agency.

CCC understands how frustrating it is for our clients to continue to be impacted by the new Pennsylvania Unemployment System and the volume of fraudulent unemployment claims that continue to be received. CCC is here to assist; please do not hesitate to reach out to your CCC Account Executive with questions.


Contact CCC to see how we can save your organization time and money.
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