Recently, I was asked to write a blog about my favorite client story. As I sit here racking my brain, thinking about the past 20 years in this industry and having daily interactions with so many amazing clients…I honestly could never pick just one.

One of my more exciting client exchanges occurs when we transition a new client from their previous TPA to CCC and how amazed they are with the results. The look on their faces when they see that their win %, compliance %, and protestable % immediately rise – which constitutes more tax savings, is so gratifying. I get so proud, showing them the results!!

I also, enjoy when a new client is amazed and tells us how dedicated every CCC employee is to their account and how quick our response times are. I remember the amazing feeling that I had recently when holding our first quarterly meeting with a new client.  During the transition,  I told them about our signature line feedback opportunity. At the end of EVERY CCC email, we provide an opportunity to tell us how we are doing.

This client let me know that with a prior TPA, they had the same opportunity. She was concerned because, with the prior TPA, it resulted in a large number of complaints from the field personnel. She had actually requested we remove it from our email signature!  After a discussion about the benefits of knowing what the field struggles were, we decided to keep it on for the first quarter and then adjust.

During our quarterly meeting, I brought up our signature line feedback. We had not received a single complaint during the quarter! In fact, we had received compliments for specific individuals that the field personnel were dealing with (all of whom received customer service awards!).  Go team CCC!

So, I guess you could say that my favorite client story is just seeing the look on the clients face when we deliver the results that we promised and building that relationship with them of trust, teamwork, and dedication in order for them to have the most successful UI Program.


Contact CCC to see how we can save your organization time and money.
Contact our Sales Team
(800) 207-6926

Featured Videos

View All Videos

Latest News

Close

Sales

Your Name:*

Title:

Company Name:*

Company Address:

Company City:

Company State:

Company Zip:

Number of Employees:

Your Email:*

Phone Number:*

Fax Number:

Check the boxes below if you wish to receive information on any of the following:

Unemployment Cost ControlTax Credits & Incentives (WOTC)Employment / Wage Verification

Your Message:

Employment & Income Verfication

Your Name:*

Title:

Company Name:*

Company Address:

Company City:

Company State:

Company Zip:

Number of Employees:

Your Email:*

Phone Number:*

Fax Number:

Your Message: