In most successful businesses, the basic objective of operations support systems is to improve the operational efficiency of the organization. At Corporate Cost Control, the mission of the Operations Support Dept. is to manage with speed the varied unemployment related documents received from the states as well as directly from our clients. This allows our unemployment experts the time needed to work with their clients to understand the details of each case and then respond to the state adequately on the client’s behalf.

Our Process

The starting point for all incoming UI forms is in our mailrooms. CCC has regional mailrooms that are strategically located to ensure the shortest mail transit time between the state unemployment office and receipt by CCC. All documents have a deadline, so the speed of receipt is critical.

All incoming mail is opened, sorted, and then scanned to record the full image electronically. Our teams of data entry specialists enter each image into our database, capturing key fields necessary for routing the image to the appropriate client service team for processing. We strive to enter all documents on the day they are received from the state.

Our mailrooms are staffed Monday through Saturday from 8:00 am until 5:00 pm.

What happens if a client receives UI mail at their physical location?

Besides having documents sent from the state unemployment agencies, we also receive documents from our clients. This occurs if the state has inadvertently sent unemployment mail to the client’s physical address or if a client is in transition to CCC service and the address of record has not yet been changed.

These documents are handled exactly as if they had arrived from the state; opened, sorted and scanned for data entry. We can also receive documents via fax or email into our central email address called UIDOCS. This is a central inbox that is staffed throughout every business day to ensure that anything arriving in that inbox is handled timely. If a client receives a document at their address, they can send it via email or fax and it will be entered as soon as possible. The quicker we receive the documents, the quicker we can get it into our system for processing by the service team.

Our clients get mail from CCC as well!

An additional function in all our mailrooms is to send to our clients any mail received that is not UI related. This can happen with such documents as Wage Garnishments, Child Support, Tax documents, etc. This occurs because some states only allow one address of record to exist in their databases for any given state account number. Since CCC becomes the Address of Record for unemployment communications, we are likely to receive this non-UI related mail as well.

Our mailrooms forward all non-UI related mail on the day it is received to our clients’ physical address or the address that they have specified should receive such forwarded mail. We can also fax or email these documents should that be something a client prefers. We work closely with each client on this subject since it is imperative that all documents are received timely.

Our mission is to help every client succeed which helps CCC succeed!

Operations Support at CCC is committed to efficiency and accuracy in all we do. Our processes are designed for speed but are also flexible enough to handle special circumstances and requests from clients. That is our focus!


Contact CCC to see how we can save your organization time and money.
Contact our Sales Team
(800) 207-6926

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