At Corporate Cost Control, we are constantly striving to improve our customer experience.  In a service related industry, it is obvious that you must make sure that customer service is your number one priority. With a 99% retention rate, CCC is great at ensuring our External Customers are very satisfied with our service. But at CCC, we are also ingrained with the motto “take care of your employees, and they will take care of your customers.”

How do we ensure that our employees are satisfied with their work experience? How do we make sure that they have everything they need to be the best for our customers? Our employees are our Internal Customers, we want to make them as satisfied and happy to work with CCC, so in turn, our customers want to stay with CCC.

CCC has taken several steps to make a growing company more inclusive and maintain the feel of a smaller organization. Many of our CCC team members work from home offices, and with offices in 14 states, our teams are spread out. These geographic separations can result in employees feeling lonely and isolated. To battle that feeling, CCC sends out a “CCC Celebrates” each week.

“CCC Celebrates” highlights birthdays, anniversaries, births, braces removal, graduations….I could go on and on. We ask our team to share what they are doing on vacation, whatever they want to highlight and we celebrate it.  Each week when it is sent out, our Communications Department receives responses on how much they look forward to these emails.  They love celebrating each other!

“CCC Celebrates” is also a time to welcome new team members, new clients, share recipes.  We also host contests, from best Halloween costume (yes our work from home team joins in) or an athletic step challenge to start our year.  Needless to say, it has been a great way to connect a large group.  And it has helped us improve our communication with each other by personalizing who we are working with.

Another communication tool CCC has been using is Video.  Whether it is everyone on video for our monthly internal training sessions, to hosting meetings where all of the team members are on video or even our Internal Video Guideline, we are putting our faces to the names we see in emails and phone lists.  Emailing less frequently has resulted in our teams’ ability to solve an issue much more quickly, avoiding a long string of emails. A side effect has definitely been, more friendly handling of any issues.  There is no interpretation of an emails “tone” when you are face to face; it’s just teamwork!

Recently, the Leadership Team at CCC initiated a Productivity Suggestion Box on our internal website.  Our goal in creating the suggestion box is to ask our employees to let us know how to make their jobs more efficient/better, to make them happier, and a result will be improving our customers’ experience. So be on the lookout for even better service from your CCC Service team!

 


Contact CCC to see how we can save your organization time and money.
Contact our Sales Team
(800) 207-6926

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