Tim and Jay grew up in this business as did I, and after being in the business 41 years myself, I relate so strongly to the Core Principals the Rooneys have instilled within their organization. They are dedicated to the values and traditions their father had started in this industry in 1965. Jay and Tim understand the difference between Customer Service and Customer Satisfaction which is ingrained in the culture of the company. When working with the Rooneys, you can see they care deeply about their employees and it shows through the culture, the values, the transparency, and the trust.

Every employee at CCC goes to great lengths to make our customers happy. As an employee within CCC, you are empowered to do whatever needs to be done to take care of the customer. In the last organization, I worked for, which was a very big company, there was absolutely no flexibility, your hands were literally tied to do anything to help your customer. You had to battle with other departments to try and resolve an issue for a client. It was very frustrating for you as an employee and for the customer. In addition, it didn’t help that new leaders were constantly brought in to lead but didn’t understand the business and only cared about the bottom line. And that is why I returned to working with the Rooneys in 2018.

The Rooneys know this business inside and out and have an outstanding reputation of retaining their clients because their clients know that when CCC makes a commitment, they will always deliver because their service commitment is directly associated with their family’s legacies. While CCC invests in a lot of technology to streamline the processes, but Jay and Tim make sure we always keep the human element involved, so customers never feel like they are forgotten.

This passion for customer service and dedication to employees is why I keep coming back to the Rooneys and why former customers follow them as well!


Contact CCC to see how we can save your organization time and money.
Contact our Sales Team
(800) 207-6926

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