The relationship between a client and their Account Executive (AE) has no limit, yet is often underutilized. They are here to help serve you; in the form of answering questions, solving problems, and delivering reports.

QUESTIONS:
There is no request too big; no question too small. If your AE doesn’t know something, they know who to ask and where to find an answer. As a general rule, don’t hesitate to include your AE in communications regarding any of our services, especially if you have questions that need to be answered.
It’s like when I was a kid and I wasn’t sure about something. “Why is the sky blue?” Well, I could walk a mile to the library, pull out a book, read it, put it back and walk all the way home. Or, I could have just asked my parents. Not that it’s the same thing at all, but you get the point. It made more sense to talk to them first, rather than spend valuable time and resources searching for something they could have helped me within the first place.
PROBLEMS:
Like I always tell my clients, the best way to solve a problem is to let us know about it. It is tough to find solutions if we’re not even aware of the problem. You are the client and should not be having problems, so allow your AE to understand the problem and find solutions.
REPORTS:
When it comes to reports, your AE isn’t just there to send them over and say “great job”. A lot can be extracted from the information that reports have to offer. For example, a report with 95%-win percentage is great by most measures, but carefully looking at the losses may provide some insight and change for even more savings. Those losses may have a pattern that can be corrected or eliminated with different documentation or some training.

I cannot stress enough how much of a resource your Account Executive can be. We are he to save you money and make your life easier, so don’t hesitate to reach out and say hello.


Contact CCC to see how we can save your organization time and money.
Contact our Sales Team
(800) 207-6926

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