Often when CCC meets with clients or future clients, we are asked about our ability to customize not only our service approach but our systems for their organization’s needs. CCC’s answer is ALWAYS, “not a problem.” Why is this?

When Jay and Tim Rooney acquired CCC, their first new hire, was Dan Tienes, CCC’s Chief Technology Officer. Dan was hired because his passion for doing what is right for the client, is only surpassed by his love of systems. When Dan designs our systems, security is his first concern. His second concern is, will it work efficiently with the flexibility to personalize the service for all types of employers.

One example of this can be found in CCC’s CCC Verify system. There are a multitude of reasons that employees need letters on their company letterhead, rather than a standard employment & income report. Most providers would send these letter requests back to their clients, as “not our problem.” Instead, a large transit employer, brought the repeated need to their CCC Account Executive, with in ONE DAY, the system was upgraded to allow employers to provide CCC with their letterhead and the appropriate signatures to automate these letters.

Simple, you say? Not really, but the client had a need that some programming and customer service could fix. Another example? Why, yes, we have many. Another employer had a job code that only they will ever use, and they need a specific separation code for this job. Again, this time, the request went to their CCC Claims Analyst. That analyst took the concern to management and the very same day, that code was in the system. Going a step further, CCC recoded all the appropriate claims to this separation code so even prior years could be tracked and analyzed by the client and CCC Account Executive.

Whether it is a small or large issue, CCC has the ability and willingness to use our people and our systems to make the service personalized for our clients. There is no one size fits all solution for any of our services, and at CCC it is an absolute necessity that our systems while remaining secure, are flexible enough to provide value-added service to our clients.

Being able to customize our systems is critical. But our approach to service does not rely solely on systems. It is also our people. At CCC, we have experts in every area that work together to provide the best service options for our clients. Whether a client’s business operates best with a single point of contact or a large service team; whether comanaged or fully outsourced, CCC has the willingness and the people to provide a solution for all of our services.

Why is this? CCC has hired the most experienced people in the industry with a passion for customer service. At CCC, our teams are given the ability to say yes. Yes, I can. Yes, we will.

At the bottom of every email, you receive from CCC is our signature survey link. Please use this link to let CCC know what we are doing that makes you happy. Or use it to let us know what else we can do to improve the service you receive from our team members. Our client satisfaction is our only goal. Each employee at CCC is a Customer Service Professional. Whether they are a Claims Analyst, Hearing Coordinator, Communications Director, or the President of the Company, contact CCC  see what we can do to make your service everything you need it to be.


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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