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It is important for clients to understand that as an Account Executive, we are here to assist you with any questions or concerns you may have.

Nothing is too small or mundane when it comes to your concerns. It behooves everyone involved that a client with issues or questions make us aware as soon as possible so we can address them and ensure nothing comes up when it’s too late.

For example, I have seen some clients not make us aware of documents being sent to them when we are power of attorney. This caused some documents to be lost in the shuffle by the employer, which then affected protest rights. If the client made the Account Executive aware immediately, they would have fixed this issue, as well as relieved the additional administrative burden put on the client.

Although as the AE on the account may not know everything, we will be the best resource to get you in contact with the person who does. Questions regarding claims and hearings are best directed to your Claims Analyst and Hearing Coordinator, respectively; however, if there is a pressing item or any other general question (adding new locations, issues with Hamlet, etc.) – Do not hesitate to include your Account Executive


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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