customer-service-smile

Recently, I had the pleasure of assisting one of CCC’s clients with a customer service survey. The service was to ensure CCC’s service expectations were being met out in the field, not just in the corporate office.  I had worked with the employer for quite a while to perfect the questions that were important to their organization and to train them how to get this out and get the most responses.

The client had put off the survey several times; business needs mandated other projects take precedence.  But with their contract coming up for renewal, the best measure of how CCC is doing is by asking the people who interact with our team on a daily basis.  I know that in the past, I had worked for organizations, for whom this type of survey would make them nervous.  At CCC, it made me excited and proud.

The results came back as expected – they love us! Whether it was the Claims Analyst, Hearing Coordinator/Representative or Account Executive, they felt we had exceeded their expectations and were supported by their team.  Many who filled out the survey took the time to make comments about the specific person that they wanted to be acknowledged for their efforts.  It was amazing!

As the Director of Communications, I receive compliments about the dedication, thoughtfulness, and knowledge of our CCC team members. On a quarterly basis, we give awards to our team that receives these compliments to let them know that as an organization, we appreciate everyone’s efforts on behalf of our clients.  At CCC, we know that it is not just one person that ensures a successful program and partnership with our clients, but the team of individuals that work together to accomplish this goal.

As I write this, we are nearing the end of the 2nd quarter. I would love to hear from all of our clients, the experiences they have had with their CCC team.  Please send me your experience at pkiel@corporatecostcontrol.com


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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