Recently I was speaking with a client about a separation, and it became apparent that we needed to discuss training options for their field personnel. The difficulty is that their field personnel were spread out across the country and had different levels of understanding about why unemployment would be important to the business. There were several questions to answer before we developed a training program:
• What level of training does each location need?
• How do we get training in each location?
• What follow up options do we have to help locations that need additional follow up?

CCC’s first step in determining the level of training for each location is to look at the quarterly Claims Activity Report by location. By looking at the report we can view each location’s win rate and assign an initial assessment of their training needs.

We then look at the training options CCC can provide:
• Live webinar- Both video and audio-only options.
• Training videos- provide the option to have a test to confirm understanding of the material
• In person training

To ensure continuing success with locations, the CCC Account Executive uses the CCC quarterly reports to determine which locations are still in need of training and which types of separation were causing issues. The locations are then contacted and provided a review of how to proceed with that issue before and after separations occur.

CCC Claims Analysts also provide ongoing training by contacting locations that have issues with providing the correct evidence, witnesses, etc. to review what was missing and why it was needed via telephone calls. This allows the client’s field personnel to ask questions and develop a partnership with their daily CCC contacts, resulting in an increase of comfort with that person and more frequent contacts to ask questions prior to the termination of employment.

CCC is providing additional ongoing training by creating a training center for employers whether or not they are CCC clients. By going to our website www.corporatecostcontrol.com and viewing the CCC UI University training center, you can view any of our white papers and bulletins, all of our previous online training and view forms that would assist your organization.

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As well, CCC recommends offering incentives for attending CCC UI University’s ongoing training. These trainings take place every six weeks on various topics. CCC provides the client with a listing of who attends the trainings, to support their continued success.

The personalized training program allows CCC to ensure each client is trained according to their needs and in methods that work best for their organization. We have seen this result in an increase in win rate by well over 10% in many instances.

Questions about training options for your organization? Contact your CCC Account Executive or Pamela Kiel, CCC Communications Director at (800) 107-6926 ext. 220 or via email at pkiel@corporatecostcontrol.com.


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