Too Much DocumentationIt is crucial to be detailed and thorough in every response given to a claim, determination, hearing, etc. That being said, an abundance of documentation can assist in that goal; but if the documents are not all relevant and too numerous, a reverse effect may occur.

In my days as a claims analyst and seeing resulting determinations, it became quite evident that if an employer sent a jumble of documents, there is no guarantee they would all be read. I have even had state employees indicate that if they receive a large packet, they simply don’t have the time or resources to read every document and thus don’t consider them in entirety.

During a hearing, many states’ adjudicators must list off every exhibit and go through in detail their contents. This can create a massive waste of your company’s time if many of the documents won’t even be used as evidence in the hearing.

I have even seen an instance where a client insisted on sending the whole employee’s file for the claim, which is then used at the hearing, despite CCC’s recommendation/protest. During the hearing, some issues came to light that the employer did not mention during prep, and a document they submitted worked in the claimants’ favor and was completely irrelevant to the discharge at hand.

It is paramount that the documents sent in at claim level are all relevant to the facts of the case and are arranged in an orderly and sensible layout. Your Corporate Cost Control Claims Analyst can work with you to understand what documents are necessary, and which are not. Sending in a finished and relevant product to the state at claim level will ensure it is read and considered fully by the determining party, make hearings flow smoothly, and eliminate chances that your submissions could work against you.


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