In 2016 Washington State’s Employment Security Department went online with a new claims management system, eservices.  This system is part of a multiyear, multi-million-dollar upgrade to the department’s computer systems. Unfortunately, the integration is not going smoothly and is causing headaches for both employers and claimants.

The initial issue that affected mainly claimants was an overload to the online and telephone registration system.  Many claimants were simply getting a notice that the phone lines were too busy and being disconnected from the call. At the same time, the online systems failed, and many claimants were unable to file their weekly claim.

How has this affected employers?  As a result of the claims backlog, now the department is experiencing a backlog in getting initial claim determinations out in a timely manner.  At CCC, we noted a significant number of initial claims filed in December and January that do not yet have a determination for benefits issued.

CCC contacted the Employment Security Department and were notified that not all of the data from the previous system had made it’s way to the new system.  We were instructed to follow up with appeals to claims, where determinations had not yet been issued and could not be located in the eservices system.

What does this mean for employers?  If you are a CCC client, we are auditing our system and following the instructions from ESD and filing appeals.  So you, as the employer, do not need to do any additional work.  If you are not a CCC client and are awaiting a decision, you should follow up with the ESD with an appeal letter indicating that you have yet to receive a determination. Please be sure to reference the claimant’s name and social security number, along with your employer account number and legal name.

Have questions?  Contact CCC at (800) 207-6926 or contact@corporatecostcontrol.com


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