communicationToday’s technology provides so many ways to communicate with clients efficiently.  While emails, fax, texts are great methods of communication, I have found the best way to improve results is to actually, speak to a client.  That’s right-pick up the phone.

Throughout the claims process, there are points where picking up the phone and speaking with a client can help improve the program results because it provides ongoing training to field personnel who otherwise may not receive CCC instruction.

Taking the time to discuss cases throughout the unemployment claims process is something that we see less and less of in this industry.  It is much easier to send that email, but the results that can be seen by speaking with clients speak volumes at CCC.  This ongoing personalized education is why our clients have the highest win rates in the industry.  Today, I did a case study for a client that has been a client for one year.

Their results with the prior vendor:

In just one year CCC improved their results:

This resulted in additional liability removed of $2.2 Million, which resulted in actual tax savings of over $1.78 Million!  How did we do it? The personal touch, we talked to managers, field HR.  While there were, of course, other changes, the client believes that the personal discussions with managers are attributable for the majority of the improvements.


Contact CCC to see how we can save your organization time and money.
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