One of the best tools an Account Executive can use to improve a client’s performance is a detailed report. A lot can come from a review of CCC’s detailed and customizable reports, including some valuable training targets.

When looking to improve performance, an Account Executive wants to identify problem locations first. A CCC report can show which location has the best and worst win percentage and compliance percentage. If desired by the client, CCC can then look to train a number of the worst performers specifically to increase their percentages. There have been many occasions where we consult a client to set up a reward system to incentivize managers and their staff to perform and respond as best as possible.

We can dive even further into the report and show what kinds of claims are being lost in these locations, and why. If a trend is discovered, CCC will make recommendations to the client.

An example of this is a client I once had was losing attendance cases that we deemed winnable. We noticed the trend immediately through reporting and looked at the determinations of those cases. It came to our attention that the written notices of the client did not specifically mention on the final warning that another warning would lead to termination. Although it seems obvious, some hearing officers see this as the claimant not being aware that another warning would lead to termination; and therefore not misconduct. We suggested the client change their warning documents, which they did, leading to an increase in win percentage.


Contact CCC to see how we can save your organization time and money.
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