payroll retrievalMost employers with over 5,000 employees (or 200 claims per year) benefit greatly from sending CCC a payroll file.  Utilizing our payroll retrieval services increases client efficiencies and decreases client costs. A payroll file contains information that helps CCC complete claims with fewer questions to the client, accurately identifies trends and costs by departments, and makes it easier to audit charges.

Most of the information needed to complete an unemployment claim is in the payroll files.  With this information, CCC can answer a large portion of claims’ questions without having to go to the client for answers.  Then, when we do go to the client for further information, it is faster and more concise since the client is not responsible for digging up wages, departments, or dates of employment. Streamlining this process makes it easier for the clients to answer claims’ questions more quickly and more accurately.

In addition to helping answer basic claims’ questions, a payroll file can allow CCC to automatically process non-protestable claims.  With reliable termination codes in the file, CCC can process all non-protestable claims without going to the client for any information.  Imagine not having to answer any more questions about layoffs?  For some clients, that is a huge timesaver and frees up a lot of administrative work.

Not only does payroll retrieval help with claims responses and administrative time, but it also helps with breaking down monthly bills by department, or identifying claim trends by department.  With a payroll file in place, we always have accurate department codes for every claim.  With these codes, we can track back costs or claims’ type easily.  This assists us in identifying room for improvement and areas in need of training.  Our team can then focus in on these areas, follow-up with training, and help the client focus on improving their rates.

Lastly, with a payroll file, we can audit benefit charges for accuracy.  Since we have the file, we can match weeks of benefits with weeks of payroll and catch errors that may have slipped by.  We are also able to calculate a more accurate potential liability because we have all the data for the claimants’ wages.  This helps clients in knowing exactly what a claim could cost them and how the claims are affecting their bottom line.

If you do not currently send a payroll file and are thinking of doing so to help your team, contact your CCC Account Executive.


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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