ReviewMany employers find review of providers cumbersome and time consuming, however, neglecting upkeep with service options can cost thousands in potential improvements. This is especially true among processes that rely on constantly changing legislation from government agencies like Workers’ Comp, WOTC, tax filing, unemployment cost management, etc. Being unaware of potential legislative simplifications, additional requirements or technological advancements can quickly put you at a disadvantage among your competitors by consuming additional resources that could otherwise be used on performing/improving your core business.

One of the most significant changes in the unemployment system in the recent years is the development of the Separation Information Data Exchange System (SIDES) which allows third party administrators and large employers to build an interface with state agencies to process unemployment forms. The largest benefit this system provides is more timely notification of requests for information from state unemployment agencies to employers (Approximately 2-3 days of mail time avoided), in addition to the reduction of hard paperwork. Many of our clients have found this system makes it much easier to comply with state deadlines and thoroughly investigate the separation, allowing a more thorough construction of a protest and, in many cases, higher win rates.

We have also seen an increase of technology allowing for automation of certain functions like communication between clients and their consultants, more detailed reports and automated benefit charge auditing. This can allow for faster processing of claims but can also lead clients into the trap of valuing technology over consultative expertise. Ensuring your consultants are utilizing best practices in technology while avoiding reduction of consultative expertise requires analyzing your unemployment process on a periodic basis.

The constantly changing unemployment laws and unemployment cost management industry can drastically alter which type of approach is best for your organization. This is what makes staying up to date with service options is of ample importance.


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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