Filing for benefits and appealing unemployment claims – both on an employer and worker level – is a relatively long process. In North Carolina, the past year has resulted in a significant backlog of claims, leading to drawn-out appeals and many out-of-work residents waiting for the crucial assistance they deserve.

However, a recent report from local media outlet the Charlotte Observer indicated that the backlog has drastically improved. This comes from state officials, who pointed out that many of the system’s flaws have been addressed. For example, one of the reasons a problem emerged in the first place was the fact that only 0.7 percent appeals cases were heard within 30 days, much lower than the U.S. Department of Labor’s national standard.

“The process was broken,” Dale Folwell, assistant secretary for North Carolina’s Division of Employment Security, told the media outlet. “It is unjust the amount of time people were having to wait.”

Now, Folwell explained that the length between an unemployment claim appeal and the hearing date is 18 days, compared to 18 weeks last year. This is due in part to better communication and motivation for change.

How to streamline the appeals process
A poor, inconsistent appeals process doesn’t do anybody any favors, especially employers and jobless workers. Thankfully, there are steps that companies can take to speed things along if they want to protest a certain claim.

The Connecticut Department of Labor explained that preparing the case properly can make things much easier. For instance, employers must outline how the law impacts their specific cases and bring documentation and witnesses to support their arguments.

Documentation should include these materials, as well as other relevant pieces of information:

The more an employer prepares ahead of an appeals hearing, the easier the process will be. A lack of witnesses and documents to support a side will often lead to a lost case. Witnesses should have a first-hand account of the events, the news source noted. Providing a written testimony is often ineffective. Instead, they must attend the hearing so they can be questioned by both sides.

Not all unemployment insurance claims are worth protesting. However, those that are require some crucial steps beforehand. At Corporate Cost Control, we have a team committed to the process, with expert knowledge in state unemployment agency adjudication and hearings. Working closely with you, we can achieve a positive resolution to all claims disputes.


Contact CCC to see how we can save your organization time and money.
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(800) 207-6926

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