Please do not register for SIDES or Web Based Claims without talking with your Account Executive

Most states have implemented various web-based services for employers and most of them are very helpful. Others, however, may cause concerns about misdirected claims and actually slow the flow of information, rather than speed up the process. If a State asks you to register for SIDES (State Information Data Exchange System) or Web Based Claims Responses, please contact our office before doing so.

Most states do allow you to register for quarterly tax payments, wage reporting and other monetary functions while leaving the delivery and response of claims and hearings separate. SIDES is the best and most widely used system for electronic claims. Most of the other web- based claim response systems are interim measures until those states can get SIDES implemented. Until then, with few exceptions, paper claims sent by mail are actually more efficient than the State web sites because they allow us to take advantage of our existing systems which interface with our clients’ payroll, location, contact and separation information. Most states still leave you with the option of receiving paper instead of responding on the web.

As more and more states implement SIDES we are able to get a true interface with those states and dramatically improve the response time for claims. This allows you more time to research the information and to gather the necessary documentation that we need to be compliant and win more unemployment claims. We will register on your behalf for SIDES and in states where web claims delivery is advantageous.

Along with the faster delivery of claims and additional time to respond, come some new requirements from those states with SIDES. There are now many more questions that require a response with the initial claim. Failure to respond with sufficient detail will be considered non-responsive; a non-responsive claim can result in an automatic payment of benefits, loss of appeal rights, and if it is repeated, can result in further penalties imposed by the States.

That is why you are seeing more questions asked by your Claims Analyst when notifying you of an initial claim. There is an advantage to this: What we are now required to answer at the initial claim stage is usually information we will eventually need if we want to protest a claim. We have more time to get it now and when submitted earlier, along with the proper documentation, we will inevitably receive more favorable decisions and fewer hearings which will result in substantial savings.

If you have any questions, please contact your Account Executive.


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