In January, two unemployment industry veterans joined the CCC team. Cindy Carr and Heather Roy joined the CCC team in our Dublin, OH office.

Cindy Carr is an Unemployment Tax Analyst. She has worked in the Unemployment industry since 2001, gaining her experience at TALX Corporation. She also has several years of customer service experience outside of the Unemployment industry, lending to her exceptional ability to provide superior service to her clients.

CCC Director of Tax Operations, Norma Kelley-Green says, “Cindy’s ability to educate employers on ways to reduce their Unemployment Tax exposure is exceptional. Her previous work with mergers and acquisitions, SUTA Dumping laws, and state regulations will be very beneficial to our clients.” Cindy has significant experience successfully protesting incorrect rates, incorrect transfers of experience, and penalty assessments for her clients. Her experience in the Unemployment Claims process, enhances her ability to provide additional insight into the tax calculations. Cindy has previously handled clientele ranging from large publically traded companies to small privately owned businesses and school districts.

Heather Roy is an Unemployment Claims Analyst. She has worked in the Unemployment industry since 2005, gaining her experience at Sedgwick and TALX. She also has several years of customer service experience outside of Unemployment, lending to her ability to ensure timeliness and efficiency in all her client relations.

Susan Mirise, Manager of the CCC Dublin, OH office is excited to have Heather join her team. “Adding someone with Heather’s experience, knowledge and expertise to our team is extremely valuable. We know our clients will be very happy working with Heather.” Over the years Heather has gained experience in educating employers on the unemployment process, filing unemployment claims protests and appeals, and preparing clients for unemployment hearings. She has handled clientele ranging from large publically traded companies to small privately owned businesses and school districts.


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