YesManAt CCC, President Tim Rooney and CEO Jay Rooney have always instilled a “Yes Man” approach when it comes to clients.  At CCC we do not believe in the “cookie cutter” style of business, where we tell our clients this is how we do business and there is no other option.  Instead, we encourage our clients to tell us what they like and dislike about our business and we do our best to accommodate them.

The definition of a “Yes Man” is “a person who agrees with everything that is said; especially:  one who endorses or supports without criticism every opinion or proposal of an associate or superior.”  Tim and Jay always endorse and support clients when they propose an idea that could make our relationship better; whether it is changing the report structure, adding a new feature to our online portal or adding a new report altogether.

Just recently one of my clients wanted to be able to run their benefit charges via Web Reports.  When they asked me if this was possible, I brought it to our CTO, Dan Tienes, and he gave me the “Yes Man that is possible” response.  Before I knew it, Dan was able to build the report in Web Reports, and our client was thrilled that we were able to accommodate their request.

We have always believed that our relationship with our clients is a partnership, where we work as a team to improve results.  Not every client is the same, so customization and personalization are critical to making our clients successful and happy.

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